Question 1

What makes E Ink different from regular screens?

Accepted Answer

E Ink displays work like real paper - they reflect light instead of emitting it. This means no glare, no eye strain, and extremely low power consumption. The image stays on screen even when powered off.

Question 2

Can I use my own photos?

Accepted Answer

Yes! You can upload personal photos directly or use them as starting points for AI transformation. The app supports JPEG, PNG, and HEIF formats.

Question 3

How long does the battery last?

Accepted Answer

With one refresh per day, the battery lasts up to 3 years. E Ink only uses power when changing images, not for displaying them.

Question 4

Can multiple people share one frame?

Accepted Answer

Yes! Family members can join by scanning the frame's QR code. Everyone can send images and manage the display through their own devices.

Question 5

What if my WiFi goes down?

Accepted Answer

Your current image stays displayed perfectly. The frame caches recent images locally, so you won't lose your display if internet is temporarily unavailable.

Question 6

How often can I change images?

Accepted Answer

As often as you like! Set up automatic schedules or manually update anytime. There are no limits on how frequently you can refresh your display.

Question 7

Is my data secure?

Accepted Answer

Yes, all images are encrypted and stored securely on Google Cloud with industry-standard security protocols and regular audits.

Question 8

What's included with my purchase?

Accepted Answer

Your E Ink Canvas, power adapter, quick start guide, and 60 free AI image generations. Premium plans offer up to 300 generations monthly.

Question 9

Do you offer a warranty?

Accepted Answer

Yes, all frames come with a 1-year warranty.

Frequently Asked Questions